Tallulah 3 Piece Pyjama Set

How to Exchange Items

To request an exchange for a different product or size, please follow the return process outlined in Section 1.

1. Email our customer service department at hello@soulandgypsy.com.au within 48 hours of receiving your item. In your return request, clearly state that you would like an exchange.

2. Provide the details of the new item you would like to receive. New items should have the same value or less.

Please note the following conditions for exchanges:

a. Exchanges are subject to product availability.

b. If the requested item is of higher value, you may be required to pay the price difference.

How to Return Items

To initiate a return, please follow these steps:

1. Contact our Customer Service Team at hello@soulandgypsy.com.au within 48 hours of receiving your order.

2. Provide your order number, item(s) to be returned and the reason for the return.

3. Our Customer Service Team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

4. Package the item(s) securely, including all original packaging, accessories, and documentation.

5. Clearly write the RMA number on the outside of the package.

6. Ship the item(s) to the address provided by our Customer Service Team.

Please note the following conditions for returns:

a. The item(s) must be unused, undamaged, and in the same condition as when you received them.

b. Items that are not eligible for return include [list any specific exclusions or stipulations].

c. Returns without a valid RMA number may not be accepted.

 

How to Get Refunds

Once we receive and inspect the returned item(s), we will process your refund.

1. If you paid by credit card, the refund will be issued to the original payment method within [number of days].

2. If you paid by any other method, our Customer Service Team will guide you through the refund process.

Please note the following conditions for refunds:

a. Refunds will only be provided for eligible returned item(s) as per our return policy.

b. Shipping and restocking fees (if applicable) may be deducted from the refund amount.

Free shipping anywhere in Australia. International orders will incur a flat rate of $30 AUD.

Hand wash in cold water. Do not tumble dry.